Every Google review, answered and published for you.
ReplyTune detects each new review, writes a personalized reply in your brand voice, and publishes it to Google — around the clock, across every star rating.
3 days free · No credit card · Human approval optional
Product demonstration with example data: a new Google review arrives, ReplyTune writes a reply in the business's brand voice, and publishes it to Google automatically — the same loop for every star rating, from 1 to 5.
The same loop runs for every rating, 1★ to 5★ — switch any location to Approval Mode whenever you want a review step.
- Google OAuth 2.0
- Least privilege
- Revoke in one click
- Trust Center
The problem
By hand, it's silence or a template.
Reviews arrive while your team is working. Answering them means opening the queue after close and pasting sentences into Google's reply box — per review, per location, every day. So most get silence, or a template that reads like one. Customers notice both.
Daniel Reyes
“Terrible. The part failed within a week and now I want a full refund for the whole job.”
No reply · day 6 and counting
The space where an answer should be. Everyone comparing you this week reads the review, then reads the silence under it.
A review is public and permanent. It doesn't cost you one customer; it keeps costing you every customer who reads it next.
Why it costs you
Whichever way it fails, it fails in front of the customer deciding between you and the business down the street.
8 of 10
consumers are more likely to choose a business that responds to all of its reviews.
- 97%
- read the reviews, and the replies beneath them, before choosing a local business.
- 50%
- are put off by a generic or templated reply.
It isn't neglect. Answering every review, at every location, by hand simply doesn't fit the day:
What replying by hand costs
Assumes ~4 minutes to read, write and publish one reply. Adjust the slider to your volume.
60 reviews × ~4 min
≈ 4 hours a month
≈ 48 hours a year — about 3 working days spent typing into Google's reply box.
Full Auto removes that loop. Connecting your Google Business Profile is a one-time step; from then on, every reply is written and published automatically. See how it works
How it works
Checked against your rules before it posts.
Full Auto runs the whole loop without waiting for your team — and every reply is checked against the rules you set before it reaches Google.
01Detect
Every new review is detected
ReplyTune checks your connected Google Business Profile locations for new reviews. Nobody has to watch an inbox.
02Understand
The review is read, then your rules load
It reads the rating, language and intent, then loads your brand voice, approved facts and blocked phrases.
03Write
A reply is written in your voice
A personalized reply is written from the tone, phrases and approved business facts you configured.
04Publish
The reply publishes automatically
In Full Auto the reply goes straight to Google. No approval step, no daily queue.
Daniel Reyes
“Terrible. The part failed within a week and now I want a full refund for the whole job.”
Understood before writing
- Signals
- 1★ · English · Sentiment: frustrated · Topic: workmanship
- Rules
- Home & auto profileApproved facts onlyRefund & compensation blockedBanned phrases blocked
Reply published automatically · no refund promised
Daniel, I’m sorry you’re dealing with this after the job. We can’t resolve a refund demand or discuss the details properly in a public reply, but we do need the chance to look at what’s happened and review the invoice against the work that was booked in. Please contact the workshop directly so we can arrange for the vehicle to be inspected and the job checked properly. — Ridgeway Auto & Home
- 14:07New review detected · 1 star
- 14:07Analyzed · frustrated · refund requested
- 14:07Reply written · refund and compensation blocked
- 14:08Published to Google automatically
Prefer a human check on 1★ reviews? Add an approval rule that holds negative-flagged reviews, or switch the location to Approval Mode.
Control & security
You set what it says, and what it sees.
Every location publishes on the mode you pick, every reply stays inside the limits you set, and the Google access it holds is deliberately narrow.
Choose how each location publishes
Full Auto
hands-free
Approval Mode
optional
Detects & writes every reply
Publishing
Your daily action
Edit before it posts
Best for
Both are a per-location setting — start in either and switch anytime.
The limits every reply stays inside
Restricted promises
Refunds, discounts and compensation are blocked unless your approved facts explicitly allow them — in Full Auto and Approval Mode alike. Add your own banned phrases too.
Blocked by default
Approved business facts
Replies draw only on the business information you provide — no invented hours, policies, menu items or services.
Logged, and pausable
Every draft, edit, approval and publish is recorded with a timestamp — and a per-location switch stops replies on the spot.
What connecting Google grants
Google OAuth 2.0
Connected through Google's official API. It reads your reviews and publishes your replies — nothing more.
Least privilege
It requests no access it doesn't need — it can't touch your ads, your billing or your account settings.
Revoke in one click
Cut ReplyTune's access from your Google account whenever you want, straight from Google.
Documented data handling
Retention, deletion, our DPA and every subprocessor — written down in plain language, not buried.
Every control, in depth, on ourTrust Center
What you get
The operation around the automation
Set the voice it replies in, run every location from one workspace, and see what your reviews keep telling you.
Your brand voice, the way you set it
Define the tone, the phrases to favor and the phrases to avoid. Every draft follows your rules.
Helpful replies, without keyword stuffing
Replies stay direct and relevant — no chained keywords, no templates.
Keyword-stuffed
Best pizza downtown, best Italian, best service, book now.
ReplyTune
So glad you loved the margherita, Sam — the kitchen will be thrilled.
One control center across locations
Every location in a single workspace, each with its own voice and publishing mode.
Your locations · example data
- DowntownFull Auto
- HarboursideFull Auto
- AirportApproval Mode
Reply and issue insights
Spot the recurring complaints and praise across your reviews, in plain language.
Last 30 days · example data
- Friendly staff24
- Wait times11
- Value for money7
Replies in the reviewer's language
The AI detects each review's language and answers in it — or pin one fixed reply language for every location.
Auto-detected language · example data
- DeutschSehr freundliches Team, wir kommen gerne wieder.
- TürkçeHarika hizmet, çok teşekkürler.
- FrançaisRéservé en ligne, installés à l'heure.
Every reply written in the review's language
Tuned to your kind of business
Pick your business type at onboarding and drafts follow rules written for that industry — a salon review is never answered like a restaurant review.
“Honestly, I left disappointed — it wasn't what I expected.”
Published automatically
Hi there, The Osteria Lume team is sorry this visit in Chicago left you disappointed and didn’t match what you were expecting. That matters to us, whether the letdown was with the handmade pasta, a wood-fired main, or the flow of the meal overall. Our kitchen team reviews every dish complaint, so if you’re willing to share what fell short, we’d like to understand it and use that feedback where it can actually help. — Osteria Lume
No comped-meal promised
One engine, every industry
Not on the list? Onboarding covers 190+ business types, each with its own tuned rules.
Getting started
Three steps, then it runs itself.
No engineers, no data migration, no scripts to install. You set it up once — from then on every new review is handled for you.
Connect your Google Business Profile
Sign in with Google. Your locations arrive in one workspace through Google's official API.
Set your voice and rules
Pick your business type and tone, add the facts it's allowed to use, and list any phrases to avoid.
Turn on Full Auto
Choose Full Auto or Approval Mode for each location. From then on, every new review is handled.
Change your voice, rules or mode whenever you like — the next synced review follows the new setup.
Pricing
Simple, transparent pricing
Full Auto on every plan, with monthly reply limits set well above typical review volume. Start with a 3-day free trial — no credit card required.
At any real review volume, a plan costs less than the hours replying by hand would take.
Early access: automatic replies switch on after you connect your Google Business Profile — about a two-minute step once you subscribe. Until then, nothing is published on your behalf.
Starter
For a single location getting started with review replies.
$49/ month
Business locations
1
AI replies / month
300
- Full Auto publishing — every star rating
- Optional approval rules & Approval Mode
- Brand voice, business facts & banned phrases
- Published reply history & negative review alerts
- Email support
Pro
For teams running several locations from one inbox.
$99/ month
Business locations
Up to 5
AI replies / month
1,500
- Everything in Starter, Full Auto included
- Per-location voice and publishing mode
- Analytics & insights reports
- Priority support
Agency
For agencies and groups managing many client locations.
$299/ month
Business locations
Up to 25
AI replies / month
7,500
- Everything in Pro
- Full Auto across client businesses, one dashboard
- Location-specific publishing rules
- Priority onboarding
Every plan includes Full Auto across all star ratings and optional Approval Mode — plans differ by locations, monthly replies, the multi-location and analytics features below, and support. Reply limits are generous enough that most businesses never reach them; if you do, reviews keep syncing and generation resumes next cycle or on upgrade. Change or cancel anytime.
Running reviews for clients?
The Agency plan puts every client location in one dashboard, each with its own voice and reply mode. Want a walkthrough first?
Before you ask
The questions owners actually ask before their first trial.
Yes. In Full Auto it detects the new review, writes the reply and publishes it to Google — no manual action, no daily queue. Approval Mode is there whenever you want a review step instead.
No. Run Full Auto for everything, keep an approval rule just for reviews flagged negative, or switch specific locations to Approval Mode.
Yes, Full Auto covers every rating from 1 to 5. If you'd rather have a human check first, turn on the approval exception and negative-flagged reviews wait for you before publishing.
It writes only from your brand voice and the facts you approved. It can't invent hours, prices, policies or services, and refunds, discounts and compensation stay blocked unless your approved facts explicitly allow them.
Yes. Every location has its own Full Auto / Approval Mode switch — the next synced review follows the new rule.
Yes, immediately. Each location has a pause switch that stops AI replies on the spot, and you can revoke ReplyTune's access from your Google account.
It appears publicly under the review on your Google profile, and ReplyTune logs its final text, status and timestamp. You can edit or remove any live reply on Google.
Every reply follows the tone, phrases and approved facts you configure, and is written for that specific review — no templates.
New reviews keep syncing and stay visible in your inbox, but reply generation pauses until the next billing period or an upgrade. Nothing already published is affected.
The reply is marked as failed with the error from Google and nothing is published. It stays in your inbox, where you can edit it and publish again.
Stop publishing replies by hand.
Connect your Google Business Profile, turn on Full Auto, and every new reply is written and published for you.
Start free trial3 days free · No credit card · Switch modes anytime